PRIVACY POLICY

BIBS Specialty Services Inc.

Effective Date: May 1, 2025

BIBS Specialty Services Inc. ("we," "us," or "our") operates bibsspecialty.com and provides dry ice blasting, media blasting, and pressure washing services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, contact us, or engage our services.

1. Information We Collect

We collect the following categories of personal information:

a. Information You Provide Directly

Full name

Phone number

Email address

Billing and service address

Payment information (credit card details processed through secure third-party payment processors)

Service requests, project descriptions, and communications

b. Information Collected Automatically

IP address and browser type

Pages visited and time spent on our website

Referring URLs and device information

Cookies and similar tracking technologies

c. SMS / Text Messaging

If you provide your phone number and opt in to receive text messages from us, we will collect your mobile phone number and record your consent. Message frequency varies. Message and data rates may apply.

2. How We Use Your Information

We use the personal information we collect to:

Respond to service inquiries and provide quotes

Schedule and deliver services

Process payments and send invoices

Send appointment reminders, service updates, and follow-up communications

Send SMS/text messages if you have opted in

Improve our website and customer experience

Comply with legal obligations

Protect against fraud and unauthorized activity

3. SMS Consent and Text Messaging

By providing your phone number and opting in to text messaging, you consent to receive SMS messages from BIBS Specialty Services Inc. regarding your service inquiries, appointments, and updates.

SMS consent is not shared with third parties.

Your consent to receive SMS messages is entirely voluntary. You may opt out at any time by replying STOP to any text message. For help, reply HELP. Standard message and data rates may apply.

4. Who We Share Your Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

a. Service Providers

We work with trusted third-party vendors who assist us in operating our business, including:

Payment processors (e.g., QuickBooks Payments, Stripe)

Scheduling and CRM software

Email and communication platforms

Website hosting and analytics providers

These providers are contractually required to protect your information and may only use it to perform services on our behalf.

b. Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, safety, or property of our company or others.

c. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share your personal information or SMS consent with third parties for marketing or promotional purposes.

5. Payment Information

We do not store credit card numbers on our servers. Payment information is processed through PCI-compliant third-party payment processors. We retain only the information necessary to complete transactions and maintain records (e.g., last four digits of card, billing address).

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information, subject to legal retention requirements

Opt out of SMS communications at any time by replying STOP

Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at the information below.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. SMS Terms & Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from BIBS Specialty Services Inc. and Krown STL. This includes SMS messages for:

Appointment reminders and scheduling confirmations

Service updates and job status notifications

Quotes, estimates, and follow-up communications

Account notifications and billing alerts

Promotional offers (only if separately consented to)

Messaging frequency may vary.

Message and data rates may apply.

Opt-Out: To opt out at any time, reply STOP to any message. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Help: For assistance, reply HELP to any message or visit www.bibsblasting.com.

Privacy Policy: Visit bibsblasting.com/privacy to view our full Privacy Policy.

SMS consent is not shared with third parties or affiliates.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

BIBS Specialty Services Inc.

St. Louis, Missouri

Email: Office@bibsspecialty.com

Website: www.bibsspecialty.com