PRIVACY POLICY

BIBS Specialty Services Inc. / Krown STL

Effective Date: May 1, 2025

BIBS Specialty Services Inc. (“we,” “us,” or “our”) operates bibsspecialty.com and provides dry ice blasting, media blasting, pressure washing, and rust protection services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our websites, contact us, or engage our services.


1. Information We Collect

a. Information You Provide Directly

  • Full name

  • Phone number

  • Email address

  • Billing and service address

  • Payment information (processed through secure third-party payment processors)

  • Service requests, project descriptions, and communications


b. Information Collected Automatically

  • IP address and browser type

  • Pages visited and time spent on our website

  • Referring URLs and device information

  • Cookies and similar tracking technologies


c. SMS / Text Messaging

If you provide your phone number and opt in to receive text messages from us, we will collect your mobile phone number and record your consent. Message frequency varies. Message and data rates may apply.


2. How We Use Your Information

We use the personal information we collect to:

  • Respond to service inquiries and provide quotes

  • Schedule and deliver services

  • Process payments and send invoices

  • Send appointment reminders, service updates, and follow-up communications

  • Send SMS/text messages if you have opted in

  • Improve our websites and customer experience

  • Comply with legal obligations

  • Protect against fraud and unauthorized activity


3. SMS Consent and Text Messaging

By providing your phone number and opting in to text messaging, you consent to receive SMS messages from BIBS Specialty Services Inc. / Krown STL regarding your service inquiries, appointments, and updates.

SMS consent is not shared with third parties.

Your consent to receive SMS messages is entirely voluntary. You may opt out at any time by replying STOP to any text message. For help, reply HELP. Standard message and data rates may apply.


4. Who We Share Your Information With

We do not sell your personal information. Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We may share your information only in the following limited circumstances:


a. Service Providers

We work with trusted third-party vendors who assist us in operating our business, including:

  • Payment processors (e.g., QuickBooks Payments, Stripe)

  • Scheduling and CRM software

  • Email and communication platforms

  • Website hosting and analytics providers

These providers are contractually required to protect your information and may only use it to perform services on our behalf.


b. Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, safety, or property of our company or others.


c. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.


5. Payment Information

We do not store credit card numbers on our servers. Payment information is processed through PCI-compliant third-party payment processors. We retain only the information necessary to complete transactions and maintain records (e.g., last four digits of card, billing address).


6. Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.


7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


9. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal retention requirements

  • Opt out of SMS communications at any time by replying STOP

  • Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at the information below.


10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.


11. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Your continued use of our websites or services after any changes constitutes your acceptance of the updated policy.


13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:


BIBS Specialty Services Inc.

St. Louis, Missouri

Email: Office@bibsspecialty.com

Website: www.bibsspecialty.com